Endless surveys or simple smileys: Are you making the right choice?

You’ve got mail! Incoming:

"Do you have 10 minutes for us? Filling out this survey would help us tremendously!"

End of phone call:

"Would it be alright if I asked you a few more questions about your experience? It won’t take more than 5 minutes!"

Whether they pile up in our inbox or we politely decline them over the phone, countless feedback requests come our way. And let’s be honest, nine times out of ten, we ignore them or just don’t feel like responding. Endless surveys with unclear questions (often raising even more questions) should be a thing of the past.

Your feedback request deserves better than gathering dust among unopened emails. Gaining insight into your customers' or employees' experiences is essential to improving your service. So, how can you ensure that feedback requests are well-received and lead to meaningful responses?

As simple as that

The solution is surprisingly simple: four cheerful buttons, that’s it. With FourSmileys’ feedback tools, organizations can gather feedback continuously and easily, providing instant insights into customer and employee experiences. What sets FourSmileys apart from traditional lengthy surveys is its simplicity and the power to generate valuable insights that effectively improve experiences.

Broad insights without complexity

FourSmileys is designed for companies that value comprehensive feedback but seek a simple and quick way to collect and utilize it. With just four buttons, users can indicate their experience with a single press. Want to know why they chose a particular button? That’s possible! The Smiley Touch or Smiley Digital feedback tool allows follow-up questions, providing broad insights that not only measure overall satisfaction but also reveal patterns in customer experience.

The benefits at a glance

- Continuous feedback for instant insight

- Simple buttons for maximum response rates

- Powerful data and analysis options

- Broad insight and transparent reporting

Data: Actionable insights at a glance

Long surveys often mean time-consuming analysis. How great would it be to see improvement areas at a glance? The FourSmileys feedback tool makes it easy. Our solutions first gather feedback from your customers or employees in a structured and accessible way. Then, using our intuitive app, you can view data and reports, allowing you to act quickly where necessary.

And you never pay extra for access to reports; all data and insights are always available and ready for use. Did you know we can also provide comprehensive reports? With analysis, recommendations, and concrete action plans, you can directly drive results with minimal effort!

With FourSmileys, you turn customer feedback into actionable insights. Thanks to direct feedback buttons, continuous monitoring, and powerful reporting tools, companies can easily respond to customer needs and expectations. The result? A company that proactively addresses feedback, boosting customer satisfaction without complication.

Say goodbye to outdated long surveys. We promise you won’t miss them!

Want to know how FourSmileys can help your organization gather feedback simply and effectively?

Get in touch and discover our smart feedback tools!